Terms and Conditions of the Dentistique.pl online store

effective from September 2, 2026, amended as of September 4, 2026 (added § 5a – Subscription) and September 5, 2026 (§ 5a: frequency-dependent discounts, free delivery) and September 6, 2026 (§ 12 sec. 4: external reviews; § 5a: frequencies every 2/4/8 weeks and a flat 10% discount) and September 7, 2026 (§ 7: free return — direct costs of returning goods are borne by the Seller) and September 25, 2026 (§ 6: delivery methods – InPost Paczkomat/PaczkoPunkt or InPost courier; § 5a: delivery of subscription orders under general terms)

These Terms and Conditions set out the rules for concluding distance sales contracts via the Dentistique.pl online store and contain key information about the Seller, the Store, and Consumer rights.

Table of Contents

  • § 1 Definitions
  • § 2 Seller's details and contact
  • § 3 Technical requirements
  • § 4 Shopping in the Store and concluding a contract
  • § 5 Prices and payments
  • § 5a Subscription (recurring orders)
  • § 6 Order fulfillment and delivery
  • § 7 Right of withdrawal
  • § 8 Exceptions to the right of withdrawal
  • § 9 Complaints (non-conformity of goods with the contract)
  • § 10 Out-of-court complaint handling and redress mechanisms
  • § 11 Services provided by electronic means (Account, Newsletter)
  • § 12 Reviews in the Store
  • § 13 Personal data
  • § 14 Final provisions
  • Annex No. 1 – model withdrawal form

§ 1 Definitions

Seller – DENTISTIQUE spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, ul. Złota 75A lok. 7, 00-819 Warsaw, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number 0001254826, NIP: 5273227863, REGON: 545300036, share capital: 10,000 PLN.

Store – the Dentistique.pl online store operated by the Seller at https://dentistique.pl, offering oral hygiene products.

Buyer – any entity making purchases in the Store.

Consumer – a consumer within the meaning of the provisions of the Civil Code, i.e., a natural person performing a legal transaction with the Seller not directly related to their business or professional activity.

Entrepreneur with consumer rights – a natural person concluding a contract with the Seller directly related to their business activity, when the content of this contract indicates that it does not have a professional character for this person.

Account – a free service provided by electronic means, enabling the Buyer to create an individual account in the Store.

Business days – days from Monday to Friday, excluding statutory non-working days.

Terms and Conditions – these terms and conditions.

Consumer Rights Act – the Act of May 30, 2014, on Consumer Rights.

§ 2 Seller's details and contact

  1. Postal address: ul. Złota 75A lok. 7, 00-819 Warsaw.
  2. E-mail address: bonjour@dentistique.pl.
  3. Telephone: 780 73 70 70.
  4. The Buyer may contact the Seller on business days between 9:00 AM and 5:00 PM.

§ 3 Technical requirements

  1. To correctly use the Store, the following are necessary: a device with Internet access and a web browser supporting JavaScript and cookies.
  2. To place an order, in addition to the requirements indicated in sec. 1, an active e-mail account is required.

§ 4 Shopping in the Store and concluding a contract

  1. Prices of goods visible in the Store are total gross prices (including VAT), expressed in Polish Zlotys.
  2. The total price of the order consists of: the price for the goods and – if applicable – delivery costs indicated in the Store before placing the order.
  3. To make a purchase, the Buyer adds the selected goods to the cart, then selects the delivery method and payment method, and provides the details necessary for order fulfillment.
  4. The order is placed upon confirmation of its content and acceptance of the Terms and Conditions by the Buyer. Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.
  5. The Seller shall provide the Consumer with confirmation of the conclusion of the contract on a durable medium (e.g., via e-mail) no later than at the time of delivery of the goods.
  6. Shopping in the Store is possible after registering an Account or without registration, by providing the details necessary for order fulfillment.
  7. A Buyer making a purchase as an entrepreneur is obliged to provide their NIP (tax identification number) when placing an order; otherwise, it is assumed that they are making the purchase as a Consumer.

§ 5 Prices and payments

  1. For a placed order, payment can be made, depending on the Buyer's choice and provided the given method is made available in the cart at the time of placing the order:
    1. on delivery (cash on delivery) – by cash or payment card to the courier upon delivery of the parcel,
    2. by payment card,
    3. by BLIK,
    4. by digital wallet Apple Pay, Google Pay, or Shop Pay,
    5. by deferred payment Klarna – under terms set by Klarna.
    Electronic payments indicated in points b–e are processed by the payment operator Shopify Payments. The current list of payment methods is presented to the Buyer in the cart before placing an order.
  2. Electronic payment is made immediately after placing the order, as part of the order placement process. If the electronic payment is not completed within 3 business days of placing the order, the order is cancelled.
  3. In the case of payment on delivery, the Buyer is obliged to pay the total price of the order upon delivery of the parcel.
  4. For every order, a proof of purchase is issued: a receipt or – at the Buyer's request or in the case of providing an NIP number – a VAT invoice, provided in electronic form to the given e-mail address, to which the Buyer consents.

§ 5a Subscription (recurring orders)

  1. For selected goods, the Seller provides a Subscription option, i.e., recurring deliveries of the same goods at a frequency selected by the Buyer (every 2 weeks, every 4 weeks, or every 8 weeks), with a discount off the single-purchase price in the amount indicated on the product page, the same for all frequencies (currently 10%), and with delivery under the terms and prices applicable to single orders (§ 6). Using the Subscription is voluntary; the default option on the product page is a single purchase.
  2. By choosing the Subscription, the Buyer concludes with the Seller a contract for recurring deliveries for an indefinite period. Each delivery as part of the Subscription constitutes a separate order to which the provisions of the Terms and Conditions apply, in particular § 6–§ 9; the provision of § 14 sec. 2 applies taking into account this paragraph.
  3. The Subscription can be paid exclusively by payment card or digital wallet (Shop Pay, Apple Pay, Google Pay). By placing a subscription order, the Buyer consents to the automatic charging of the saved payment method, at each renewal date, for an amount equal to the price of the goods after the discount plus the cost of delivery, if applicable, at the rates in effect at the time of concluding the Subscription contract, until its cancellation. The first delivery is paid for at the time of placing the order.
  4. Before each renewal, the Seller sends the Buyer a reminder to the given e-mail address regarding the upcoming delivery, its date, and the amount.
  5. The Buyer may at any time, without giving a reason and without incurring costs: skip the next delivery, change the frequency or date of the next delivery, pause the Subscription, or cancel it – independently in the Account ("Subscriptions" tab) or by sending a request to the e-mail address indicated in § 2. Cancellation is effective for deliveries that have not yet been ordered; a delivery already paid for and handed over for shipment will be fulfilled. The Seller confirms the cancellation by e-mail.
  6. The Seller may change the price or other terms of the Subscription only for important reasons (in particular, changes in the purchase price of goods or delivery costs), informing the Buyer of this by e-mail at least 14 days before the first delivery covered by the change. A Buyer who does not accept the change may cancel the Subscription before that date; lack of cancellation means acceptance of the new terms for the future only.
  7. If charging the payment method fails, the Seller will make up to 3 subsequent attempts at 7-day intervals, informing the Buyer of this by e-mail. If all attempts are unsuccessful, the Subscription is cancelled without any costs for the Buyer. In the case of unavailability of the goods on the renewal date, the Seller retries the fulfillment for 5 days, and after their ineffective expiry, skips that delivery (without charging the Buyer) and informs of this by e-mail; the Subscription continues from the next date.
  8. The right of withdrawal (§ 7) applies separately in relation to each delivery as part of the Subscription, within 14 days of its receipt, subject to the exceptions indicated in § 8. Withdrawal from the contract concerning one delivery does not in itself cause the cancellation of the Subscription. The Seller may also terminate the Subscription contract with a 14-day notice period, in particular in the event of withdrawing goods from the offer.
  9. The current Subscription terms are also available at https://dentistique.pl/policies/subscription-policy.

§ 6 Order fulfillment and delivery

  1. The Seller is obliged to deliver goods that are in conformity with the contract.
  2. Orders are shipped within 1 business day of concluding the contract, and in the case of electronic payment – from confirmation of payment by the payment operator. The estimated delivery time by the carrier is 1–2 business days from the day of shipment.
  3. The goods are delivered exclusively within the territory of the Republic of Poland, via the carrier InPost – to a selected InPost Paczkomat / PaczkoPunkt or by courier parcel to the indicated address. The cost of delivery for each method is indicated in the Store before placing an order; the Seller may offer free delivery from a value of the order specified in the Store for selected delivery methods.
  4. In the event of a quantitative non-conformity of the order or damage to the parcel, the Seller requests immediate notification of this fact to the contact details indicated in § 2, which will facilitate the handling of the matter; such notification, however, is not a condition for handling a complaint nor does it limit the Buyer's rights.
  5. In the event of unavailability of the ordered goods, the Seller will immediately, no later than 14 days from placing the order, notify the Buyer, who may agree to extend the fulfillment time, choose partial fulfillment, or withdraw from the contract. In the event of withdrawal, the Seller will immediately refund to the Buyer all payments made.

§ 7 Right of withdrawal

  1. The Consumer and the Entrepreneur with consumer rights have the right to withdraw from a distance contract concluded with the Seller, without giving a reason, within 14 days from the day of taking possession of the goods by them or a third party indicated by them other than the carrier.
  2. To exercise the right of withdrawal, one must inform the Seller of their decision by way of an unequivocal statement – for example, by a letter sent by post to the address indicated in § 2 or by e-mail. One may use the model form constituting Annex No. 1 to the Terms and Conditions, but it is not mandatory.
  3. To meet the withdrawal deadline, it is sufficient to send the statement before its expiry.
  4. The goods should be returned to the address: DENTISTIQUE sp. z o.o., ul. Złota 75A lok. 7, 00-819 Warsaw, immediately, no later than 14 days from the day on which the Seller was informed of the withdrawal from the contract. Direct costs of returning the goods are borne by the Seller — the return is free for the Buyer; the method of sending the return parcel is agreed upon by the Seller with the Buyer in response to the withdrawal statement. The Seller does not accept return parcels sent cash on delivery.
  5. In the event of withdrawal from the contract, the Seller shall refund all payments received, including the costs of delivery of the goods (except for additional costs resulting from the chosen delivery method other than the cheapest ordinary method offered by the Seller), immediately, no later than 14 days from the day of receiving the withdrawal statement.
  6. The refund is made using the same means of payment as used by the Buyer, unless the Buyer explicitly agrees to a different solution which does not involve any costs for them. In the case of an order paid on delivery, the refund is made by transfer to the bank account indicated by the Buyer in the withdrawal statement.
  7. The Seller may withhold the refund until receipt of the goods back or until the Buyer provides proof of sending them back, whichever event occurs earlier.
  8. The person withdrawing from the contract is liable for any diminished value of the goods resulting from handling them in a manner going beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

§ 8 Exceptions to the right of withdrawal

  1. The right of withdrawal from a distance contract does not apply in relation to a contract where the subject of the performance is, among others:
    1. goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package has been opened after delivery – this applies in particular to the oral hygiene products offered in the Store, such as gels and syringes with teeth whitening preparations, toothpastes, mouthwashes, toothbrushes, and aligners, if their factory seal (foil, seal, blister) has been broken;
    2. goods that deteriorate rapidly or have a short shelf life;
    3. non-prefabricated goods, produced according to the Consumer's specification or intended to satisfy their individualized needs;
    4. goods which, after delivery, by their nature, become inseparably mixed with other items.
  2. The above exceptions result from Art. 38 of the Consumer Rights Act.

§ 9 Complaints (non-conformity of goods with the contract)

  1. The Seller bears responsibility towards the Consumer and the Entrepreneur with consumer rights for any lack of conformity of the goods with the contract existing at the time of their delivery and revealed within two years from that time, on the terms set out in Chapter 5a of the Consumer Rights Act.
  2. In the event of non-conformity of the goods with the contract, the Buyer may request its repair or replacement. The Seller may make a replacement when the Buyer requests repair, or repair when the Buyer requests replacement, if bringing the goods into conformity with the contract in the manner chosen by the Buyer is impossible or would require excessive costs.
  3. The Buyer may submit a statement on price reduction or withdrawal from the contract when: (a) the Seller has refused to repair or replace or has not brought the goods into conformity with the contract, (b) the lack of conformity persists despite an attempt to remove it, (c) the lack of conformity is significant enough to justify an immediate price reduction or withdrawal, or (d) it clearly results from the Seller's statement or circumstances that they will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience.
  4. A complaint can be submitted to the e-mail address or postal address indicated in § 2. It is recommended to provide in the report: the Buyer's details, order number or proof of purchase, description of the non-conformity, and request – this will facilitate the handling of the complaint.
  5. If it is necessary to provide the goods for the purpose of handling the complaint, the Buyer makes them available to the Seller, and the Seller collects the goods at their own expense; the goods can also be sent back to the address: DENTISTIQUE sp. z o.o., ul. Złota 75A lok. 7, 00-819 Warsaw.
  6. The Seller will respond to the complaint within 14 days of its receipt.
  7. If a manufacturer's warranty has been granted for the goods, information about it and its terms is available in the product description; the warranty does not exclude or limit the rights resulting from legal provisions.
  8. Towards Buyers who are not Consumers or Entrepreneurs with consumer rights, the Seller's liability under warranty is excluded.

§ 10 Out-of-court complaint handling and redress mechanisms

  1. In the event that the complaint procedure does not yield the result expected by the Consumer, the Consumer may use, among others:
    1. mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection;
    2. assistance of a permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection;
    3. free assistance of a municipal or district consumer ombudsman;
    4. the online ODR platform available at: https://ec.europa.eu/consumers/odr.
  2. Detailed information is available on the website of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl.

§ 11 Services provided by electronic means (Account, Newsletter)

  1. The Seller provides services free of charge by electronic means: maintaining an Account and a Newsletter.
  2. Creating an Account is voluntary. The Account allows, among others, viewing order history, checking order status, managing the Subscription (§ 5a), and editing data. The Account maintenance contract is concluded for an indefinite period upon registration; the Buyer may at any time, without incurring costs, resign from the Account by sending a request to the e-mail address indicated in § 2, which results in the deletion of the Account and termination of the contract.
  3. Newsletter registration is performed by providing an e-mail address and confirming the desire to subscribe; you may unsubscribe from the Newsletter at any time by using the unsubscribe link contained in each message or by sending a request to the e-mail address indicated in § 2.
  4. Complaints regarding services provided by electronic means should be directed to the e-mail address indicated in § 2; they will be processed within 14 days.
  5. The Buyer is prohibited from providing unlawful content.

§ 12 Reviews in the Store

  1. The Buyer has the option to voluntarily and free of charge post a review of purchased goods, provided that the Store offers such a function.
  2. The Seller ensures that the published reviews come from Buyers who have actually purchased the given good; verification occurs by linking the invitation to post a review with an order placed in the Store. Information about the verification method is provided where the reviews are published.
  3. Posting reviews may not be used for unlawful activities, in particular for acts of unfair competition or infringing on personal rights and the rights of third parties. Posting fictitious reviews, including by the Seller or their employees, is prohibited.
  4. On product pages, the Store may present external ratings (stars, average rating, and number of reviews) originating from external sales platforms (e.g., Allegro, Amazon) posted by buyers on those platforms for the same good. These ratings are not reviews collected in the Store and are not subject to verification by the Seller; for every such rating, the Store indicates the source platform and a link to the page from which the rating originates. External ratings are updated periodically and may differ from the current rating on the source platform.

§ 13 Personal data

  1. The administrator of the personal data provided by the Buyer while using the Store is the Seller.
  2. Personal data are processed primarily for the purpose of fulfilling orders – based on the sales contract or actions taken at the Buyer's request leading to its conclusion (Art. 6(1)(b) GDPR), legal obligations incumbent upon the Seller, in particular related to accounting (Art. 6(1)(c) GDPR), and the legitimate interest of the Seller consisting in the establishment, exercise, or defense of claims (Art. 6(1)(f) GDPR).
  3. Providing data is voluntary, but necessary for the conclusion of the sales contract.
  4. The Buyer has the right to request access to their data, their rectification, erasure, restriction of processing, data portability, as well as the right to object to processing based on Art. 6(1)(f) GDPR and the right to lodge a complaint with the President of the Personal Data Protection Office.
  5. Detailed information on personal data processing, including storage periods and data recipients, is contained in the Privacy Policy available in the Store.

§ 14 Final provisions

  1. Contracts concluded based on the Terms and Conditions are concluded in Polish.
  2. Each order placed in the Store constitutes a separate sales contract and requires acceptance of the Terms and Conditions; the contract is concluded for the duration and for the purpose of fulfilling the order. In the case of a Subscription (§ 5a), the contract for recurring deliveries is concluded for an indefinite period, and each delivery constitutes a separate sales contract.
  3. None of the provisions of these Terms and Conditions excludes or in any way limits the rights of the Consumer resulting from legal regulations.
  4. The Seller reserves the right to amend the Terms and Conditions for valid reasons, in particular due to changes in legal regulations or changes in the method of service provision. For orders placed before the effective date of the amendments, the Terms and Conditions in force on the date of placing the order shall apply.
  5. In the event of a potential dispute with a Buyer who is not a Consumer, the competent court will be the court appropriate for the Seller's registered office.
  6. In matters not regulated by the Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular the Civil Code and the Act on Consumer Rights.

Appendix No. 1 – model withdrawal form

(this form must be completed and returned only if you wish to withdraw from the contract)

Addressee: DENTISTIQUE sp. z o.o., ul. Złota 75A lok. 7, 00-819 Warsaw, e-mail: bonjour@dentistique.pl

I/We(*) hereby inform you of my/our withdrawal from the sales contract for the following goods:

……………………………………………………………………………………………………………………………

Date of contract conclusion(*)/receipt(*): ……………………………………………………

Order number: ……………………………………………………

Name of consumer(s): ……………………………………………………

Address of consumer(s): ……………………………………………………

Bank account number for refund (required for cash on delivery, optional in other cases): ……………………………………………………

Signature of consumer(s) (only if the form is sent in paper version): ……………………………………………………

Date: ……………………………………………………

(*) Delete as appropriate.